- Enterprise Consulting
- NOC Process
- SLA Monitoring
- Quality compliance
- Security Audit
- Compliance consulting – ISO 27001 and ISO 20000
Silver Touch Service desk is working round the clock to provide comprehensive support to our clients based on SLA.
NOC Service Desk Functions
- Acts as Central Customer Contact
- Follows customized support process
- Detects & records events
- Investigates & prioritizes incidents
- Notifies & consults with customers
- Escalates & resolves incidents
- Manages life cycle of trouble records
- Mediates issues with vendors and carriers
Our 24x7 NOC Service Desk Team
- NOC Service Desk Associates
- NOC Service Desk Engineers
- NOC Support Engineers
- Senior NOC Support Engineers
- NOC Team Lead
- NOC Manager
Silver Touch has designed various service models as per categories of its clients.
